Updated (and one new) .NET Cheat Sheets

I’ve updated my .NET Cheat Sheets page once again. The Visual Studio 2010 C# Snippets sheet has been updated for RTW (only two months late :) and I’ve added a brand new one for Visual Studio 2010 ASP.NET/HTML/JavaScript Snippets.

If you’re into this sort of thing, I highly recommend DevCheatSheet.com, the most comprehensive directory of cheat sheets out there. The interface is clean and not overwhelmed with ads like most sites of its kind. They’ve listed my sheets since they launched and I’m appreciative of their support.

Posted June 21st, 10:30 AM
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Tips for getting your blog post/podcast/video promoted for you

I’ve been doing a lot of link sharing lately through Managed Assembly, @dotnetlinks, @dotnetpodcasts, @dotnetvideos and the recently redesigned DotNetKicks. There’s numerous other .NET link sharing sites, linkblogs and other methods so if you want to take advantage of these resources to get your stuff out there, here’s a list of things to make it easier for those doing the promoting on your behalf.

0. Make good content

Enough said.

1. Use accurate but short titles

When possible, keep your titles under 140 characters (less than 100-120 if you want retweets or your username included) so they can be easily tweeted. Make sure your title is a good summary of the content so the promoter doesn’t have to rewrite it. If you use a title that doesn’t reflect the contents or is intentionally inflammatory (say, if you’re writing about exception handling and your post makes good points but uses a linkbait title, I won’t promote it. Not that you care Karl).

2. Use proper HTML titles

A lot of sites automatically grab the title from the <title> tag on your posts. Bookmarklets (in use on MA and DNK) also grab this. If it’s just the name of your site without the post title, it takes extra work for the promoter to copy and paste it. Don’t clutter up your title either. Site name and post name is all you need. All that extra stuff isn’t giving you the SEO benefit you think it is for starters, but it also requires a lot of clean up when posting.

3. Make your Twitter name easily discoverable

I always try to include the Twitter name of an article’s author (and I’m not the only one) when posting links to Twitter. If I don’t have time to go search for you on Twitter it won’t be included so make sure it’s visible on every page of your web site. Unless you don’t care, which is fine too.

4. Include video/podcast length

If you post videos, screencasts or podcasts be sure to include the length of the video or podcast in the post. The length of a video can be as equally important as the title when determining whether or not to watch it.

5. Space out your posts

Maximize your exposure by spacing out your posts. If you write a whole bunch at once, schedule them out to be posted over a few days. Don’t clog up link sharing sites with a bunch of your posts at once as it will dilute the votes you receive.

6. Post stories yourself, but don’t use Twitterfeed

On most link sharing sites, including MA and DNK, self-submitting is allowed. Just don’t ask your friends to vote it up every thing you post. Also, if you have a link you want shared on @dotnetlinks, just do an @reply to either @johnsheehan or @dotnetlinks and I’ll review it.

The Twitterfeed thing is a personal pet peeve. I’m probably already subscribed to your blog if I’m following you on Twitter. I don’t need to know about it twice. If you really, really want to have your feed reposted on Twitter for the people that don’t like RSS, set up a dedicated account for it. Which reminds me, time to go set up @JohnSheehanBlog.

Posted January 26th, 9:00 PM
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Using Web Service APIs in Your Apps (Twin Cities .NET User Group Talk Video)

On November 5th I gave a talk at the Twin Cities .NET User Group entitled ‘Using web service APIs in your applications’. I started out with a very brief overview of how REST APIs work and then talked about the current state of using REST APIs in .NET. I followed that up with a demonstration of a new OSS project I’m working on for making accessing REST APIs much easier. The project is called RestSharp but in the talk I refer to it as Stillwater as that was my working name for it prior to coming up with the final name.

Next I put RestSharp to use by writing a Twitter search bot that runs as an Azure worker role searching for mentions of a search term and then creating FogBugz tasks from the results. Then I demonstrated using Twilio to receive phone calls (utilizing ASP.NET MVC) and create FogBugz cases from those incoming phone calls. And lastly I demonstrated how to use RestSharp with Twilio’s REST API to initiate an outgoing phone call from a .NET app.

This was my first formal technical presentation (I gave one at jQuery Conference, but that was much more informal) and you can tell early on in the video. Stick with it however, things smooth out as they go along. Also, the audio is a little tinny with some minor background noise, but it’s not unbearable.

I’ll be posting more about RestSharp/Stillwater soon as I get closer to launching it. You can follow @RestSharp on Twitter, follow the project on GitHub or visit the official site (nothing there yet though).

Watch the Video (49:25)
Download (right click, save as): MP4 (103MB) | WMV (135MB)

Posted November 13th, 5:44 PM
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New Visual Studio 2010 Built-in C# Snippets Cheat Sheet

I’ve added a new cheat sheet for the built-in C# snippets that ship with Visual Studio 2010. It’s current as of Beta 2 and I’ll update it if they change. If you’re unfamiliar with the .NET Cheat Sheets I’ve created, you can find them here. I’m also working on one more related to Visual Studio 2010 which I hope to have ready soon.

Currently this cheat sheet is more up-to-date than the MSDN docs which have some errors and omissions in them. Hopefully they’ll resolve that before release.

Posted October 21st, 10:08 PM
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WordPress & Feedburner: Use a plugin.

Here’s another boring meta post, but with a valuable lesson.

When I first set up this blog, I created a Feedburner feed to give me some idea of how many people were subscribing to my feed. To direct people to the feed, I edited my template and added hard links to the Feedburner feed URL. Since then the subscriber count has slowly grown to about 200 subscribers.

While I was creating my new blog theme the other day I noticed that not all the links were pointing to my Feedburner feed. Most notably, the <link> element in the <head> of the pages that causes browsers with RSS support to “light up” was still pointing to the old feed. That made me wonder how many people were subscribing directly to my feed and how many were subscribing to the Feedburner feed.

When I recently set up a WordPress blog for my wife, I downloaded and installed the FD Feedburner Plugin which worked well for her blog. I installed it on my blog, removed all the hard links from the template files and waited to see what would happen. The plugin works by issuing a 301 permanent redirect to the Feedburner URL for all incoming requests to the built-in feed URL, unless those requests come from Feedburner in which case it serves up the raw feed.

Two days after installing the plugin I went back and checked my subscriber count and was shocked to see it had jumped up to 384. Not a bad jump for such a small change.

Posted August 29th, 6:37 PM
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Another ASP.NET MVC custom ActionResult example

If you’re familiar with ASP.NET MVC this is probably not news to you. If you’re coming from Webforms, you might find this tip helpful.

One of my favorite things about MVC is how easy it is to build custom ActionResults. I previously wrote about building one for returning RSS feeds and this post expands on that idea a little bit.

When I originally set up the ManagedAssembly.com RSS feeds, I added some caching so that the feed would only be generated every 30 minutes resulting in a snapshot of the current set of popular stories. Unfortunately since I hosted the feeds directly, I have very little useful info about how much they’re being used. FeedBurner (when it works) is much better at that so I wanted to switch the feeds over to that but without changing the URLs so I don’t break any existing subscriptions. I had recently read in a post to Twitter by Scott Watermasyk that Graffiti CMS supports FeedBurner by sniffing the user agent and serving the live feed to FeedBurner but at the same URL, redirects real visitors to FeedBurner. This was the perfect solution to my problem, so here’s how I went about implementing it.

First I added a PermanentRedirectResult class that inherits from ActionResult to handle generating the 301 redirect. The built-in RedirectResult uses Response.Redirect which only is capable of issuing a 302 redirect (until ASP.NET 4.0 is out).

public class PermanentRedirectResult : ActionResult
{
    private string _url;
 
    public PermanentRedirectResult(string url) {
        _url = url;
    }
 
    public override void ExecuteResult(ControllerContext context) {
        context.HttpContext.Response.StatusCode = 301;
        context.HttpContext.Response.RedirectLocation = _url;
    }
}

Then in my ControllerBase class that all my controllers inherit from, I added a helper method to simplify calling the result:

public abstract class ControllerBase : Controller
{
    public PermanentRedirectResult PermanentRedirect(string url) {
        return new PermanentRedirectResult(url);
    }
}

Then in the action method I do a simple check for FeedBurner and if it’s not found, issue the redirect. Otherwise return the live feed.

public ActionResult Popular() {
    bool isBot = Request.UserAgent.Contains("FeedBurner");
 
    if (!isBot) {
        return PermanentRedirect(Settings.Feed.PopularFeedUrl);
    }
 
    // *snip* build and return live feed
}

Nice and straightforward and doesn’t break any existing subscriptions. Now with FeedBurner’s stats I can tell exactly how few of you are subscribing to the feed :)

Posted July 14th, 10:43 PM
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Building a mostly real-time web-based Twitter client with ASP.NET MVC, jQuery and TweetSharp, Part 2

In Part 1 I showed how the server-side tweet retrieval and caching mechanism works for the .NET Twitter Stream on Managed Assembly. In this post, I’ll show you how the UI pulls the items and updates the list live.

Twitter streams tend to show the newest items at the top of the page which I don’t think is ideal for reading a live stream of tweets. I decided to build an interface that showed the newest tweets at the bottom of a list so that it would read more like a chat window. I wanted the list to automatically scroll to keep up with the new items, but if you scrolled up to start reading older items autoscoll would be disabled so you wouldn’t be constantly losing your place.

When a visitor hits the page a call is made to the /Refresh method described in Part 1. On the first request the last 100 cached tweets on the server are returned along with the ID of the most recent tweet, which is stored in a hidden field. On subsequent requests the value from the hidden field is included in the request to /Refresh so that only new tweets are returned and appended to the list. This minimizes the amount of traffic sent back and forth and the amount of work needed to append items to the list (just loop through the returned items and append the generated HTML).

Let’s start with the HTML needed:

<div id="statusContainer">
    <table id="statuses" style="table-layout: fixed; overflow: hidden;">
    </table>
</div>
<p>
    Updates automatically every 60 seconds. 
    Auto scroll is 
    <span id="autoScrollOn">ON</span> 
    <span id="autoScrollOff" style="display: none;">OFF</span>
</p>
<%=Html.Hidden("lid", "") %>

There’s a couple inline styles but bare with me. There’s a certain amount of “get-it-done”-ness to the code (particularly the HTML generation later) but it’s not important, this is just an example that happens to be running great live :-)

There’s a lot of CSS involved, but the important style definitions to make the autoscrolling work are as follows:

#autoScrollOff { color: #f00; }
#autoScrollOn { color: #0f0; }
#statusContainer
{
    height: 525px;
    overflow: auto;
    border: 1px solid #ccc;
    margin: 5px 0;
}
#statuses
{
    width: 100%;
    border: none;
    border-collapse: collapse;
}

There are two functions that make it happen. The first calls for the JSON and schedules itself to be called again in 60 seconds:

function getUpdates() {
    $.getJSON('<%=Url.Action("Refresh")%>', { lid: $("#lid").val() }, refreshList);
    window.setTimeout(getUpdates, 60000);
}

The other function is called when the JSON is retrieved (again, this should use client-side templating or something better than just string concats, but it doesn’t so get over it):

function refreshList(json) {
    if (json.max_id != 0)
        $("#lid").val(json.max_id);
 
    $.each(json.results.reverse(), function(i, result) {
        var html = "<tr class=\"status new\"><td class=\"avatar\"><a target=\"_blank\" href=\"http://twitter.com/" + result.UserName + "\"><img height=\"48\" width=\"48\" src=\"" + result.ProfileImageUrl + "\" align=\"left\" /></a></td>";
        html += "<td><p><span class=\"user\"><a target=\"_blank\" href=\"http://twitter.com/" + result.UserName + "\">" + result.UserName + "</a></span> ";
        html += result.Text + "</p><p class=\"meta\">" + result.RelativeTime + " from " + result.ClientLink;
        if (result.IsReply) {
            html += " <a href=\"http://twitter.com/" + result.InReplyToUser + "/statuses/" + result.InReplyToId + "\">in reply to " + result.InReplyToUser + "</a>"
        }
        html += "</p></td></tr>";
 
        $("#statuses").append(html);
    });
 
    if (autoScroll) $("#statusContainer").scrollTo(99999);
}

We store the max ID returned to use for the next call. The tweet list is reversed to put new ones at the bottom (this could be handled server-side too), the HTML is built and appended to the table. At the end of the function we check to see if autoScroll is set and if so, scroll to a big number using the jQuery ScrollTo plugin.

To start things in motion, we call the getUpdates() function in document.ready() and attach the handlers to manage autoScroll state:

var autoScroll = true;
 
$(function() {
    getUpdates();
 
    $("#statusContainer").scroll(function() {
        autoScroll = this.scrollTop + this.clientHeight == this.scrollHeight;
        if (autoScroll) {
            $("#autoScrollOn").show();
            $("#autoScrollOff").hide();
        }
        else {
            $("#autoScrollOff").show();
            $("#autoScrollOn").hide();
        }
    });
});

autoScroll is defined outside of document.ready() so that’s available in all the calls to getUpdates().

There’s a similar method for retrieving the list of users currently being followed for the stream. Since the time I originally wrote this code I’ve started reading JavaScript: The Good Parts by Douglas Crockford so I’m a little ashamed of the JavaScript, but it does work well and that’s all I need for now.

Posted June 3rd, 10:08 PM
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Building a mostly real-time web-based Twitter client with ASP.NET MVC, jQuery and TweetSharp, Part 1

Back when I launched ManagedAssembly.com around MIX I put together a page to show real-time Twitter search results for ‘MIX09’. On the heels of the dvplrs.com launch this week and the lack of .NET representation, I decided to update my live Twitter page to show live updates of notable people in the .NET community. This is how I built it. You can see the finished product over at ManagedAssembly.com/Twitter.

Since I decided to use the standard Twitter API instead of the Search API, I had to build a server-side cache of updates so that I wasn’t hitting the API on every view of the page which would quickly exhaust the API rate limits. Using a database was overkill so I decided to use ASP.NET’s built-in cache mechanism to store new updates. When the client makes a request for the latest updates, the items will be served out of the cache. The cache is updated every so often with new items.

The workflow when the client makes a request for updates (via jQuery) is like so:

  • Grab the date of the last cache update from the cache. If the value doesn’t exist or it’s older than the cache expiration threshold, it’s time to get more statuses from Twitter.
  • When new updates are pulled from Twitter, store the highest ID in the cache as well so that for future requests we can get only the new tweets.
  • Pull the currently cached items and add the new items from the Twitter API call to it.
  • When updates are sent to the browser, the client-side code stores the latest ID. For future requests this ID is passed back to the server which returns items from the cached list that are greater than the locally-stored ID.

What this gives us is the ability to only call Twitter once a minute no matter how many times the site is hit. It also allows for each visitor to only get back tweets that are new to them (which is different for every visitor depending on when the first hit the page) whenever they make a request. Since the tweets are being pulled from memory on almost every request there’s no delay while the API call is being made. If the application restarts and we lose the cache it won’t really matter because we just grab all the updates it will send and repopulate the cache. It also means that the amount of data being sent to the client via JSON is the bare minimum needed. That makes updating the UI simple (just append the new ones without having to process the full list) and keeps the bandwidth requirements low.

That was a lot of words, so time for some code. We start by determining if we need to get new items from Twitter and if so, grabbing them. This uses the CacheManager from a previous post.

CacheManager cache = new CacheManager(new ShortTermProvider());
 
IEnumerable<TwitterStatus> statuses = new List<TwitterStatus>();
long maxId = 0;
 
DateTime lastFetch = cache.Get<DateTime>("last_fetch");
if (lastFetch < DateTime.Now.AddMinutes(-1)) {
    long lastCacheId = cache.Get<long>("last_id");
    if (lastCacheId == 0)
        lastCacheId = 1; // TweetSharp/twitter returns null if you use Since(0)
 
    var request = FluentTwitter.CreateRequest().AuthenticateAs("UserGoesHere", "passwordgoeshere");
    request.Configuration.UseGzipCompression();
    request.Statuses().OnFriendsTimeline().Since(lastCacheId).AsJson();
 
    statuses = request.Request().AsStatuses();
}

The first time this is hit lastFetch doesn’t exist in cache and the cache manager returns the default for DateTime (DateTime.MinValue) which I’m pretty sure is always more than a minute ago. We’ll update the fetch time in cache later. Once we’ve determined that the cache is empty or expired, we grab the last_id value from cache (which is 0 if it doesn’t exist). We then use TweetSharp to get the latest updates and store them in a list.

We also make sure that statuses isn’t null because if you’ve exceed the Twitter API rate limit, TweetSharp returns a null collection. Once we have the updates we have to process them since the text doesn’t include links for @mentions, #hashtags or links. When deciding how to approach this part I contacted Jon Galloway and he pointed me to the code in Witty which handles creating links, which I borrowed heavily from (thanks Jon!). MA also uses SubSonic 2.2 for the DAL and I used one of the methods provided in that library for determining if a word is a URL.

if (statuses != null) {
    foreach (var status in statuses) {
        string raw = status.Text;
        string[] words = Regex.Split(raw, @"([ \(\)\{\}\[\]])");
        StringBuilder output = new StringBuilder();
        foreach (string word in words) {
            if (word.StartsWith("#")) {
                string hashtag = String.Empty;
                Match foundHashtag = Regex.Match(word, @"#(\w+)(?<suffix>.*)");
                if (foundHashtag.Success) {
                    hashtag = foundHashtag.Groups[1].Captures[0].Value;
                    output.Append(string.Format(@"#<a href=""http://search.twitter.com/search?q=%23{0}"" target=""_blank"">{0}</a>", hashtag));
                }
            }
            else if (word.StartsWith("@")) {
                string userName = String.Empty;
                Match foundUserName = Regex.Match(word, @"@(\w+)(?<suffix>.*)");
                if (foundUserName.Success) {
                    userName = foundUserName.Groups[1].Captures[0].Value;
                    output.Append(string.Format(@"@<a href=""http://twitter.com/{0}"" target=""_blank"">{0}</a>", userName));
                }
            }
            else if (SubSonic.Sugar.Validation.IsURL(word)) {
                output.Append(string.Format(@"<a href=""{0}"" target=""_blank"">{0}</a>", word));
            }
            else {
                output.Append(word);
            }
        }
 
        status.Text = output.ToString();
    }
 
    cache.Store("last_fetch", DateTime.Now);
}

OK now that we’ve got the latest updates from the API and added the links, it’s time to store them in the cache.

var cachedStatuses = cache.Get<List<TwitterStatus>>("cachedStatuses");
if (cachedStatuses == null) {
    cachedStatuses = new List<TwitterStatus>();
}
 
if (statuses != null) {
    cachedStatuses.AddRange(statuses);
}
 
if (cachedStatuses.Count > 0) {
    maxId = cachedStatuses.Max(s => s.Id);
    cache.Store("last_id", maxId);
}
 
cache.Store("cachedStatuses", cachedStatuses);

Last but not least we build a JSON return value for all the tweets in the cache with an ID higher than the one sent by the client (lid is a parameter passed from the client).

long lastClientId = lid ?? 1;
 
var data = from s in cachedStatuses
           where s.Id > lastClientId
           orderby s.Id descending
           select new {
               Id = s.Id,
               ProfileImageUrl = s.User.ProfileImageUrl,
               Text = s.Text,
               Source = s.Source,
               UserName = s.User.ScreenName,
               RelativeTime = s.CreatedDate.ToRelativeTime(false),
               ClientLink = s.Source,
               IsReply = s.InReplyToStatusId != 0,
               InReplyToId = s.InReplyToStatusId,
               InReplyToUser = s.InReplyToScreenName
           };
 
return Json(new { results = data.Take(100), max_id = maxId });

In Part 2 I’ll cover building the UI.

Posted May 25th, 6:51 PM
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Building a simple voicemail system with Twilio and ASP.NET MVC, Part 2

In Part 1, I demonstrated getting started with Twilio and ASP.NET MVC. In this post, I’ll go over the remaining controller action implementations.

So far we’ve got up to the point where we play the current greeting for a caller. Coaches and umpires use the hotline to report any issues the League Director needs to be made aware of. In Part 1 we handle generating the response needed to play the greeting and then beep to let the caller know they can leave a message. When a message is left by a caller, a POST request is made to our /RecordVoicemail action:

public ActionResult RecordVoicemail(string CallGuid, string RecordingUrl, string Caller) {
    try {
        var msg = new MailMessage();
        msg.To.Add(Settings.VoicemailEmailToAddress);
        msg.From = new MailAddress(Settings.VoicemailEmailFromAddress);
        msg.Subject = "New voicemail received from " + Caller;
 
        var client = new WebClient();
        string filename = string.Format("{0}-{1}.wav", Caller, DateTime.Now.ToString("MMddyyyhhmmss"));
        msg.Attachments.Add(new Attachment(client.OpenRead(RecordingUrl), filename));
 
        msg.Body = "Received " + DateTime.Now;
 
        var smtp = new SmtpClient();
        smtp.Send(msg);
    }
    catch (SmtpException ex) {
        Log(CallGuid, "Could not send voicemail notification email: " + ex.Message);
    }
    return new EmptyResult();
}

This method downloads the message from Twilio’s servers, attaches it to an email and sends it off to the Director. He can listen to these messages on his BlackBerry and take care of any issues reported.

If there’s a problem we log the issue to a file. The other methods have logging as well, but I’ve excluded them from my examples for brevity.

Lastly, the League Director needs to be able to record a new greeting from his phone in case he’s out at the fields and the weather forces a cancelation. While the greeting is being played, the Director can enter the PIN followed by # to record a new greeting. Once the PIN has been entered, we send the required Twilio response to prompt for the recording:

public ActionResult Greeting(string CallGuid, string Digits) {
    var doc = new XDocument();
    var response = new XElement("Response");
 
    if (Digits != Settings.PIN) {
        response.Add(Verb("Say", "Invalid pin number. Please try again."));
        response.Add(Verb("Gather", "", 
                          new { action = ActionUrl.Greeting, 
                                method = "POST", 
                                finishOnKey = "#" 
                              }));
    }
    else {
        response.Add(Verb("Say", "Record your greeting after the tone. Hang up to save the greeting or press a key to start over."));
        response.Add(Verb("Record", "", 
                           new { maxLength = 120, 
                                 action = ActionUrl.RecordGreeting, 
                                 method = "POST" 
                               }));
     }
 
    doc.Add(response);
    return new XmlResult(doc);
}

When the PIN has been entered, a POST request is sent to this method. We use parameter binding again to get the digits entered. These are checked against the settings file. If the PIN is invalid, we notify the caller and ask for the PIN again. This will loop until the right PIN is entered (or the caller hangs up).

Once the correct PIN is entered, we return some short instructions and set up the Record verb. Once the new greeting is recorded, a POST is sent to our RecordGreeting controller action:

public ActionResult RecordGreeting(string CallGuid, string RecordingUrl, string Digits) {
    if (Digits != "hangup") {
        var doc = new XDocument();
        var response = new XElement("Response");
        response.Add(Verb("Say", "Record your greeting after the tone. Hang up to save the greeting or press a key to start over."));
        response.Add(Verb("Record", "", 
                           new { maxLength = 120, 
                                 action = ActionUrl.RecordGreeting, 
                                 method = "POST" 
                               }));
        doc.Add(response);
        return new XmlResult(doc);
    }
 
    Settings.GreetingUrl = RecordingUrl;
    return new EmptyResult();
}

Because it can sometimes take a few tries to record the greeting properly, pressing a number during recording will restart the recording. Once the Director is satisfied with the updated greeting, he hangs up and the new greeting URL is saved to the settings.

My first implementation of the recording restart was to redirect back to /Greeting and including the correct PIN as a query string parameter which was bound to the Digits method parameter. While this worked, I didn’t like passing the PIN in a request so I just rebuild the response XML and return it instead.

That’s all there is too it. Twilio offers a lot more options including a complete REST API for accessing recordings, provisioning phone numbers, etc. So far I’m very impressed with the service and didn’t run into any major hangups (ba-dum-dum).

Download the Sample MVC Project

Posted May 18th, 7:49 PM
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Building a simple voicemail system with Twilio and ASP.NET MVC, Part 1

In an effort to give myself more things to write about I’m going to start writing about code I’ve written recently.

I’ve been interested in writing something using Twilio since it became available late last year. Twilio is a service that provides an API for building telephony applications. I’ve had a lot of ideas over the years for integrating phone-related features into applications and Twilio makes it really easy.

I used to run a softball league and the past few years I was using GrandCentral (now Google Voice) for a weather hotline. On days when the weather wasn’t conducive to playing softball the players and coaches would call into the hotline to see if we were going to play or not. I no longer run the league and didn’t want to donate my precious Google Voice number to the league so I started looking for an alternative. Most of the services out there are too expensive if you don’t use them a lot and there’s only a couple weeks a year when the league needs the hotline.

If you’re not familiar with how Twilio works be sure to read up on it. In short, when your number gets an incoming call, the Twilio service makes a request to a specified URL, to which your app responds with a set of commands in XML.

The hotline has a few simple requirements:

  • When a call is received, play a greeting. This can either be text-to-speech (if there’s no recorded greeting) or the currently recorded greeting.
  • After the greeting is played, allow callers to leave a message (coaches use this to report issues to the league) which is emailed to the League Director.
  • Allow the League Director to record a new greeting by calling the number and entering a secret PIN.

I created a new MVC site, removed all the default cruft and created a simple route (/{action}) to allow me to use the following URLs:

  • / (root) – Entry point for every incoming phone call.
  • /Greeting – Invoked when the PIN is entered and prompts caller to record new greeting
  • /RecordGreeting – Handles the completion of the recording. If a digit is pressed while recording a new greeting, it restarts recording. If a hang up is detected, it saves the URL of the greeting audio file to the settings file.
  • /RecordVoicemail – After a voicemail is left, this action method handles downloading it from the URL Twilio provides and emails the .mp3 recording to the League Director.

Because we’ll be returning a lot of XML, I created an XmlResult to take an XDocument and output it:

public class XmlResult : ActionResult
{
    private XDocument _doc;
 
    public XmlResult(XDocument doc) {
        _doc = doc;
    }
 
    public override void ExecuteResult(ControllerContext context) {
 
        context.HttpContext.Response.ContentType = "text/xml";
        _doc.Save(context.HttpContext.Response.Output);
 
    }
}

I also have a Settings class for managing the application settings:

public class Settings
{
    private static XDocument doc = 
                   XDocument.Load(HttpContext.Current.Server.MapPath("~/App_Data/settings.xml"));
 
    private static string Get(string key) {
        return doc.Descendants(key).FirstOrDefault().Value;
    }
 
    private static void Set(string key, string value) {
        doc.Root.SetElementValue(key, value);
        doc.Save(HttpContext.Current.Server.MapPath("~/App_Data/settings.xml"));
    }
 
    public static string GreetingUrl {
        get {
            return Get("greetingUrl");
        }
        set {
            Set("greetingUrl", value);
        }
    }
    public static string PIN {
        get {
            return Get("pin");
        }
    }
    public static string VoicemailEmailFromAddress {
        get {
            return Get("voicemailEmailFromAddress");
        }
    }
    public static string VoicemailEmailToAddress {
        get {
            return Get("voicemailEmailToAddress");
        }
    }
}

The settings file looks like so (obviously this isn’t the most secure solution in the world, but this is only an example):

<?xml version="1.0" encoding="utf-8" ?>
<settings>
    <greetingUrl></greetingUrl>
    <pin>1234</pin>
    <voicemailEmailToAddress>test@example.com</voicemailEmailToAddress>
    <voicemailEmailFromAddress>voicemail@example.com</voicemailEmailFromAddress>
</settings>

We’re ready to start implementing our action methods. I’ll start with the first one hit when a call is received.

public ActionResult Index(string CallGuid, string Caller, string CallStatus) {
    var doc = new XDocument();
    var response = new XElement("Response");
    var gather = Verb("Gather", "", new { action = ActionUrl.Greeting, 
                                          method = "POST", 
                                          finishOnKey = "#" });
 
    // say current greeting
    if (string.IsNullOrEmpty(Settings.GreetingUrl)) {
        gather.Add(Verb("Say", "Thank you for calling the league hot line. Please leave a message."));
    }
    else {
        gather.Add(Verb("Play", Settings.GreetingUrl));
    }
 
    response.Add(gather);
 
    response.Add(Verb("Record", "", new { maxLength = 120, 
                                          action = ActionUrl.RecordVoicemail, 
                                          method = "POST" }));
 
    doc.Add(response);
    return new XmlResult(doc);
}

This method builds the required Twilio response XML. The first thing we add is a Gather verb which listens for digits being pressed. When the # key is pressed, a POST request is sent off to /Greeting (generated using the ActionUrl helper class I wrote to make sure the complete URL is returned). To keep listening for input while the greeting is being played, we nest the Say or Play verb inside the Gather verb. Lastly a Record verb is added which lets the caller leave a message which is posted to /RecordVoicemail.

Twilio passes some standard parameters (like CallGuid, Caller and CallStatus) with every request. ASP.NET MVC makes it really easy to get these values using parameter binding.

I’ve written a helper method that makes it easy to generate XElements in the proper form. The only thing it doesn’t really support very well is nesting, but it’s easy enough to get around that and you could easily add params parameter to accept an array of child elements.

private XElement Verb(string verb, string value) {
    return Verb(verb, value, null);
}
 
private XElement Verb(string verb, string value, object paramObject) {
    var element = new XElement(verb, value);
    foreach (var item in paramObject.ToDictionary()) {
        element.Add(new XAttribute(item.Key, item.Value));
    }
 
    return element;
}

The last parameter lets you pass in an anonymous object to set attributes on the XElement, similar to ASP.NET MVC’s use of anonymous objects. ToDictionary() is an extension method which has been posted in numerous places.

Since this is getting long, I think I’ll stop here and do a Part 2 with the remaining method implementations.

Posted May 4th, 9:06 PM
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